Deleting your data.

Last updated August 17, 2026

You can have everything Directd holds about you deleted, at any time, without giving a reason. This page explains exactly how, what gets removed, and what we are obliged to keep.

How to request deletion

1. Ask us to delete it

Email contact@directd.app from the address on your account, with the subject “Data deletion request”. You do not need to give a reason. We confirm within 5 working days and complete the deletion within 30 days.

2. Or delete your account in the app

Account settings has a delete option that does the same thing without waiting on us. It removes your account, your connected credentials and everything Directd generated for you.

3. Or revoke access at the platform, without us

You can cut Directd off directly, and it takes effect immediately:
  • •Instagram / Facebook — Facebook Settings → Security and Login → Business Integrations, then remove Directd.
  • •TikTok — TikTok Settings → Security & permissions → Manage app permissions, then remove Directd.
  • •Apple — App Store Connect → Users and Access → Integrations, then revoke the API key you issued to Directd.
Revoking at the platform stops all future access at once. It does not by itself erase what we already hold, so if you want that removed too, use one of the first two routes as well.

What we hold, and what gets deleted

A deletion request removes all of the following:

  • •Account details — name, email address, authentication identifiers
  • •App details you connected — App Store listing data, your app’s public metadata
  • •Apple App Store Connect API credentials, where you supplied them
  • •Connected social account tokens for Instagram, Facebook Pages or TikTok
  • •Content Directd produced for you — positioning briefs, angles, briefs, drafts
  • •Campaign records — which creators were engaged, what was published, what it cost and what it returned
  • •Billing records, retained where financial regulations require it

What we keep, and why

Billing and tax records

Invoices and payment records are retained for as long as accounting and tax law requires, which in the EU is generally seven years. We cannot delete these on request; the law requires us to hold them.

Content already published

Posts that went live on Instagram, TikTok or elsewhere are held by those platforms and by the creators who posted them, not by us. Deleting your Directd data does not retract them. You would need to remove those posts on the platform, or ask the creator to.

Payments already made to creators

Where Directd has paid a creator on your behalf, the record of that transaction is retained for accounting and dispute purposes. It is not deleted with your account.

Backups

Deleted data may persist in encrypted backups for up to 30 days before those backups rotate out. It is not accessible to the product or to our team during that window.

Your other rights

Deletion is one of several rights you hold under the GDPR. You can also request a copy of your data, have inaccurate data corrected, ask us to restrict how we process it, or object to processing altogether. Use the same address, and see the Privacy Policy for the full picture. You also have the right to complain to your national data protection authority.

Contact

Deletion requests and any question about your data: contact@directd.app.

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